If, by agreement, it is recognized that the product was defective, we at Cantieri Creativi will offer a refund to be credited to a credit card or a Paypal account, depending on the means used during the payment phase.
The shipping costs you incurred when you placed the order, the shipping cost for the return and any customs and VAT charges will not be reimbursed.
Each rollable wall is unique and unrepeatable and every little imperfection is what makes each canvas unique.
However, for whatever reason you wish to return, you up to 10 days after delivery to activate this option.
According to the Legislative Decree 185/1999, to exercise your right of withdrawal you must necessarily give unequivocal, written and legally valid notification:
Exclusively through communication via certified e-mail and / or registered mail.
Certified e-mail: Cantiericreativi@open.legalmail.it
Address: Via Gian Giacomo Mora 4, 20123 Milan- Italy
To properly exercise the right of withdrawal:
The canvases must not have been used or damaged and must be in perfect condition.
The canvases must be returned with their original packaging and with the receipt / invoice
The products must not have been made to measure in any way (for example, oversized, colors) This, according to article 59 of the Consumer Code.
The return shipping costs are the sole responsibility of the customer and will not be refunded.
We are not responsible for goods before they arrive / return to us.
For non-EU returns
You will need to mark all returns as "Returned Goods - Failed Sale". This must be clearly indicated on the customs information document that you will be required to present (CN22 and / or CN23) and on the outside of the package. Failure to affix this wording could lead to the impossibility of receiving the return and its return to the sender or to the payment of customs duties on your behalf, which will be deducted from the returned funds.
When shipping, do not attach the invoice sent with the original order to the return, but declare the value of the individual returned goods.
Please do not send any products to us before contacting us.